cell-phone providers on the edge

I have reported previously about my struggles with Cingular Wireless. They had previously added a fellow in Manhattan to our service.

Well, it gets worse. I had an irate call from them the other day on my cell phone demanding that I pay my bill. I pointed out that they hadn't sent me one, and they promised to do so at the address that I gave them for the third or fourth time.

So yesterday I get a call from Cingular saying they had a "mail return" on my cell phone bill and asking me to call them to update. So I called them again with my correct address (what do I have to do to send them money?) and this time asked, "Just out of curiosity, what address did Cingular have listed on my bill?"

The answer: One World Trade Center, New York, New York.

I usually don't ask questions like this, but I couldn't help asking the guy if he had any idea why Cingular had changed my billing address to a building that hadn't been in existence for over three years. Of course the poor guy didn't.

But it looks like my search for intelligent life at Cingular is not over.